Returns & Exchanges

At iKKO, we stand by the premium quality of our audio gear and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your listening experience, our team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your iKKO products in their original packaging, including all accessories, cables, and ear tips to ensure a full refund.

• 3.
  Ship to iKKO

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated return center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.